Returns & Exchanges
We want you to love your Velvet by Graham & Spencer purchase, but if you are not completely satisfied, we accept returns of unworn, unwashed, or defective merchandise within 30 days of the shipping date. Please ensure all original tags are attached to be eligible for a full refund to your original payment method.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to download and print a prepaid UPS return shipping label, which will be deducted from your total refund amount.
Package Your Items
Securely pack your items in the original shipping box or a similar mailer, ensuring all original tags and the packing slip are included.
Drop Off and Track
Drop off your package at any authorized UPS location and keep your tracking receipt; refunds are typically processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing